# Limitations

### What are the limitations?

{% hint style="info" %}
If the user deletes the message, it will disappear from Mavibot interface.
{% endhint %}

{% hint style="info" %}
Group chats (conversations with more than two participants) are not supported.
{% endhint %}

<div data-with-frame="true"><figure><img src="/files/X2HKCdMrLwtidDdqd4UN" alt="" width="330"><figcaption></figcaption></figure></div>

If you see this message, it means the client has forwarded someone else's feed post or sent someone else's story to you.

### 24-hour window

days\_from\_last\_message()

When a person sends a message to your page, your app has up to **24 hours** to respond.

Businesses have a 24-hour window to reply to a user's message. Messages sent within this 24-hour period may include promotional content. Users can block the chat or switch it to mute mode at any time.

**How to check if 24 hours have passed since the last message?**

Use the function:\
`days_from_last_message()`

This function returns the number of days since the client's last message. It was designed specifically to verify whether the 24-hour window is still active.

&#x20;`d = days_from_last_message()`

### Messages outside the 24-hour window

{% hint style="success" %}
You can communicate with the client **within a week after his last message.**
{% endhint %}

{% hint style="danger" %}
Messages sent after the 24-hour window expires cannot include buttons.
{% endhint %}

To achieve this, all messages sent after the 24-hour window are marked with the `HUMAN_AGENT` tag. This tag grants operators the ability to respond to user requests. Messages can be sent within **seven days** after the user's last message.

After 7 days, messages will fail to deliver and trigger the following error:

<div data-with-frame="true"><figure><img src="/files/2eZ24b2QN9nxcy5Ed9TC" alt="" width="375"><figcaption></figcaption></figure></div>

**Allowed**

Operator support for issues that cannot be resolved within the standard messaging window (for example, if the company is closed for the weekend or resolving the issue requires more than 24 hours).

**Not allowed** (not an exhaustive list)

* Automated messages.
* Content unrelated to the user's request.

## How to find out more about your customers: verification and number of subscribers

When a user writes to the bot, the variables **follow, verified,** and **followers** are displayed in the client's card.&#x20;

<div data-with-frame="true"><figure><img src="/files/zQZEBgpWHDmNbliNRNUO" alt="" width="341"><figcaption></figcaption></figure></div>

The `follow` variable checks subscription status. It is `True` if the client is subscribed to the account, `False` if not subscribed, and `None` if the client's account is closed.

`verified` indicates whether the user has a verified account (blue checkmark). It is `True` if verified and `False` if not.

`followers` indicates the number of subscribers/followers the client has.


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