# Branch settings

The **'Services'** section enables you to create a digital branch of your organization and automate client appointment bookings through your website or chatbot — 24/7, even when your managers are offline.

<div data-with-frame="true"><figure><img src="/files/JHj8ELfJxGh9SZONkMvJ" alt="" width="563"><figcaption></figcaption></figure></div>

#### What functionality is available in the “Services” section?

* Create and manage services already offered by your organization — with flexible price and duration settings;
* Automatically generate employee schedules based on your custom criteria;
* Set up an online booking widget for your MaviBot-based website or third-party landing pages;
* Use the built-in AI assistant to handle client bookings directly through the chatbot;
* Create and manage branches for each of your physical locations;
* View real-time employee schedules and client appointments.

And that’s just the beginning — enjoy custom design options, intuitive service categorization, and much more.

Set up your branch and automate your business with MaviBot — save time, reduce manual workload, and never miss a client again.

## How to configure online booking?

First, you need to configure your branch with the available services and assign those services to the employees who will provide them to your clients.

<div data-with-frame="true"><figure><img src="/files/ArewQr2MbP1qph5PeVOT" alt=""><figcaption></figcaption></figure></div>

## How to create a branch&#x20;

1. If you haven’t created any branches before:

When you open the **'Services' section** for the first time and no branches have been created yet, a modal window will appear prompting you to enter the branch name, address, and select the currency that will be used to display prices in the bot and on the website widget.

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Enter the branch name and address:

<div data-with-frame="true"><figure><img src="/files/qquucdTsOjreqiJowBVo" alt="" width="375"><figcaption></figcaption></figure></div>

{% hint style="success" %}
**Please note!**&#x20;

The branch name and address are required fields — the branch will not be created without them.\
If you provide your services online, you can simply enter **"Online"** as the address.&#x20;
{% endhint %}

Now, when you go to the **"Services"** section, you will see the created branch with its name and address.

<div data-with-frame="true"><figure><img src="/files/83E86H6bJElTPbsfJw9s" alt=""><figcaption></figcaption></figure></div>

2. If a branch already exists in the "Services" section:

If a branch already exists in the **"Services"** section but you need to create a new one, hover over the top menu and click the "Create a new branch" button.

<div data-with-frame="true"><figure><img src="/files/og7oecPG3xVxYu7SRvol" alt="" width="563"><figcaption></figcaption></figure></div>

Click **"Create new branch"**, and a modal window will open for you to fill in the necessary information about the branch:

<div data-with-frame="true"><figure><img src="/files/HEgVzMAKSCmRhUt1fZnF" alt="" width="563"><figcaption></figcaption></figure></div>

Then click **"Save"**. Now your branches will be displayed in the top menu.

{% hint style="success" %}
Done!\
Now you know how to create branches in the **"Services"** section!
{% endhint %}

## Edit branch information / Delete branch

To edit the main information about a branch (such as its address or name) or to delete it, you need to go to the branch that requires changes or removal.

To do this, expand the dropdown list of branches and click on the one whose information you want to update.

Next, find the settings button and click on it.

<div data-with-frame="true"><figure><img src="/files/R7m5Tnuytu0lgVPoiJ7W" alt=""><figcaption></figcaption></figure></div>

A modal window will then open, allowing you to edit the branch information or delete the branch:

In the **“Branch Name”** and/or **“Address”** fields, update the information, then click **“Save”**. The changes will be applied and saved.<br>

To delete the branch, type **“Confirm”** in the branch deletion field.

{% hint style="danger" %}
Note!&#x20;

If you delete a branch, all your clients’ appointments will be deleted!\
It is impossible to restore or recover the branch and its records!
{% endhint %}

## Services and performers (staff)

### How to create services

To enable client bookings, you need to add the services you offer.

Each service belongs to a specific category, so first you need to create a service category. After creating a branch, you will see the **"Create Category"** button.

<div data-with-frame="true"><figure><img src="/files/jodrOdt6crm5BntHHMxB" alt="" width="369"><figcaption></figcaption></figure></div>

{% hint style="info" %}
&#x20;You won’t be able to create a service without creating a category.
{% endhint %}

**Creating a servise category**

To create a new category, click the **"Create category"** button in the center of the screen (see above). A pop-up window will appear — in the **"Category name"** field, enter a clear and convenient name to help organize your services.

<div data-with-frame="true"><figure><img src="/files/UALukbnOv0IMzdBcYRz4" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="info" %}
For example, the category **"Dance"** might include the service **"Folk Dance,"** or the category **"Yoga"** might include the service **"Aerial Yoga,"** and so on.
{% endhint %}

Once you’ve entered the category name, click **“Create”** The new category will be added to the **Services** section — you can now start adding services to it.

<div data-with-frame="true"><figure><img src="/files/GFNYvqBuf9eElXOEWixN" alt="" width="563"><figcaption></figcaption></figure></div>

You can add as many service categories as you want. To do this, find the **"Add Category"** button on the right side of the screen:

<div data-with-frame="true"><figure><img src="/files/b3UdrtIaT0WbKrVErn4k" alt=""><figcaption></figcaption></figure></div>

After you’ve added the required number of categories, you can proceed to creating services:

<div data-with-frame="true"><figure><img src="/files/F8AMgKv6kcBhV2bmObne" alt=""><figcaption></figcaption></figure></div>

**Creating services**

To create a service, click the **"Create"** button located on the right side of the screen:

<div data-with-frame="true"><figure><img src="/files/SvQGe1khsk11PlGsR0wq" alt="" width="563"><figcaption></figcaption></figure></div>

Next, a modal window will open with all the service settings:

1. **Service name**

<div data-with-frame="true"><figure><img src="/files/uyrnz3rTnBXjAHs4uTtz" alt="" width="563"><figcaption></figcaption></figure></div>

The service name is displayed in the bot (including AI-based bots) and in the widget.

2. **Service category**

<div data-with-frame="true"><figure><img src="/files/GpdjO3OIiPBnhJAvX0VZ" alt="" width="563"><figcaption></figcaption></figure></div>

Helps assign the created service to one of the categories.

3. **Capacity**

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The number of people who can book your service at the same time (i.e., simultaneously).

{% hint style="info" %}
Suitable for group bookings.
{% endhint %}

4. Service cost and duration

<div data-with-frame="true"><figure><img src="/files/SW0KON9vVMcskjtMpNl4" alt="" width="563"><figcaption></figcaption></figure></div>

The service cost is displayed in the online booking widget. The chatbot shows the price in the currency you selected when creating the branch.

5. Service duration

<div data-with-frame="true"><figure><img src="/files/MVr6JWJ6zaEMQJt0WHFY" alt="" width="455"><figcaption></figcaption></figure></div>

Set in hours and minutes.

6. Service description

Add an engaging description of your service, clearly outlining its main features and what makes it special.

<div data-with-frame="true"><figure><img src="/files/g5CUpR3tIlENWSkyQkgJ" alt="" width="563"><figcaption></figcaption></figure></div>

7. Service fulfillment period

The **"Service fulfillment period"** checkbox defines the time intervals during which the service will be available for booking:

<div data-with-frame="true"><figure><img src="/files/hGuiKEkH4iCVG2OyhyhG" alt="" width="563"><figcaption></figcaption></figure></div>

In other words, you can set time intervals during which your clients can book your service.

The hours defined in the "Service fulfillment period" settings will be available for booking via the bot or widget. If this setting is not configured, clients can book the service during any of the employee’s working hours at your branch.

{% hint style="warning" %}
Note!&#x20;

The service fulfillment period must be strictly longer than the duration of the service itself.\
Otherwise, the service will not be available for booking.
{% endhint %}

{% hint style="success" %}
You can set individual time intervals for each service. For example, you might allow haircuts only on Mondays, Wednesdays, and Fridays, while scheduling haircut training sessions on Tuesdays and Fridays at specific hours.

Moreover, you can combine different types of sessions on the same day but at different times — for instance, by creating two services: **“Group Yoga”** and **“Personal Training,”** each with its own booking time intervals.
{% endhint %}

8. Intervals between online bookings

If the capacity is set to 1, you can add intervals between each client booking — for example, if you do not specify the service fulfillment period:

<div data-with-frame="true"><figure><img src="/files/T61XFCIGk7Cffl0Ar5gu" alt="" width="476"><figcaption></figcaption></figure></div>

This helps set a break time between clients for the employee.For example, if the service duration is one hour and the interval between online bookings is 10 minutes, the first client books a slot at 9:00. The next available appointment will then be at 10:10 — one hour and ten minutes later.

9. Checkbox: "Enable online booking"

<div data-with-frame="true"><figure><img src="/files/8QEZd7THIdCpEzQh6rpn" alt="" width="227"><figcaption></figcaption></figure></div>

This helps not only display available services but also allows clients to book online.

After filling in the necessary service fields, click the **"Add"** button. You can add any number of services within a category:

<div data-with-frame="true"><figure><img src="/files/ENIjQK66i5IU5R1Z9saF" alt=""><figcaption></figcaption></figure></div>

You can view the service duration, cost, and capacity, and if needed, edit or delete the service.\
To do this, hover over the three dots in the service row and select an action.

<div data-with-frame="true"><figure><img src="/files/UgqOYwRDwsni7WUt4sW2" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
Done!\
Now you know how to set up services for online booking.
{% endhint %}


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