# Live Chat

## Main

<div data-with-frame="true"><figure><img src="/files/7zvLl7TovbvcR2jlQjcH" alt=""><figcaption></figcaption></figure></div>

Using the "Live Chat" tab, you can evaluate the quality of support provided on your course or on the website to which you linked the chat.

<div data-with-frame="true"><figure><img src="/files/ByaEG9q08KP3CebuD1Ff" alt="" width="375"><figcaption></figcaption></figure></div>

If you already have an existing online chat, then go to the "Quality Control" tab in the settings.

<div data-with-frame="true"><figure><img src="/files/84reKgCMRj7DNJ6zt3fu" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="info" %}
How to customize, create and configure an online chat, read the article of the same name
{% endhint %}

Next, you can adjust the quality assessment at your discretion.

### How does the user rate the dialog?

After the operator has completed the dialogue with the customer, the user is sent a form for evaluating the quality of the employee's work.

{% hint style="success" %}
The operator does not see the quality assessment form, nor does he see what grade the customer has given him.
{% endhint %}

All statistics are displayed in the "Live Chat" tab in analytics. At the same time, even if the customer has not left any assessment, this is also reflected in the statistics.

<div data-with-frame="true"><figure><img src="/files/9Ul8ec5O7WzyeUTDvk16" alt=""><figcaption></figcaption></figure></div>

You can also see feedback on the dialogues below in the same analytics section.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.