Live Chat

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Using the "Live Chat" tab, you can evaluate the quality of support provided on your course or on the website to which you linked the chat.

If you already have an existing online chat, then go to the "Quality Control" tab in the settings.

How to customize, create and configure an online chat, read the article of the same name

Next, you can adjust the quality assessment at your discretion.

How does the user rate the dialog?

After the operator has completed the dialogue with the customer, the user is sent a form for evaluating the quality of the employee's work.

The operator does not see the quality assessment form, nor does he see what grade the customer has given him.

All statistics are displayed in the "Live Chat" tab in analytics. At the same time, even if the customer has not left any assessment, this is also reflected in the statistics.

You can also see feedback on the dialogues below in the same analytics section.